Support
Need help connecting to or operating on DoubleZero? Start with live status, then reach the team if you still need a hand.
Network link status
Check current link health and connectivity on the DoubleZero data portal:
Use this page to confirm whether issues you are seeing are network-wide or local to your setup before changing configuration.
Contact the team
If status looks healthy (or does not explain your issue), open a ticket with the DoubleZero team on Discord:
- Join discord.gg/doublezerotech
- Open a support ticket and describe the problem
- Include what you can: environment (mainnet / testnet), node type, client IP, recent commands, and any error output
Before you open a ticket
The Troubleshooting guide covers the most common connection failures. Checking that first often gets you unblocked faster.